Contact us

If you have a complaint about our services

You should put your complaint in writing, with full details of the nature of your complaint, you name, and how we may contact you.  We do not normally deal with verbal or anonymous complaints.  However, please contact us by telephone if you have any individual difficulties which might prevent you from making a written complaint.

We will treat all complaints in strict confidence.  Upon receipt of a written complaint, we will issue an acknowledgement to you within 7 working days.

We will conduct an internal investigation and will make our best attempt to respond to you within 30 days and give you the outcome of our findings.  A longer time may be required for our investigating complicated cases, in which case you will be responded within 30 days where we will indicate our expected time when we will be able to provide you with our final response.

you may contact us by the following means:

Mail Complaint Officer
Tai Sang Bank Ltd.
1/F Tai Sang Bank Building
130-132 Des Voeux Road Central
Hong Kong
E-mail opinion@taisangbank.com.hk
Telephone 2853 0810
Fax 2545 5242

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